We deliver your orders with free same day delivery within our delivery areas. However, a surcharge of AU$15 will apply for deliveries to any school as well as delivery for a specific timeframe (am/pm).
We deliver to the Kingston Bayside and Mornington Peninsula areas. If you are unsure whether your address is within our area of delivery please contact us on (03) 9772 8501 or email us at firstname.lastname@example.org
We deliver from Monday to Saturday 9am to 6pm for residential recipients and 9am to 5pm for businesses. To ensure same-day delivery of orders (Monday – Friday) orders must be received by 1.30 pm (AEST).
Orders for delivery on Saturday must be received by 5pm Friday. Orders outside these times will be made the next day or in the case of Saturday delivery will be made the following Monday.
We do not deliver on Sundays or public holidays (excluding Mother’s Day and Valentine’s Day).
We do not deliver to PO Box or locked bag addresses.
Delivery for funerals require 4 hours notice.
If you have a special request please contact us on (03) 9772 8501 or email us at email@example.com
Guaranteed delivery time
Due to the quantity of orders we cannot guarantee a specific delivery time, however you may request an am or pm delivery and we will make every effort to fulfil your request. A specialty fee of AU$ 15 will apply for these orders.
Valentine’s and Mother’s Day deliveries
We do not guarantee times for these special occasions, however deliveries will commence very early on the day of event. There will be a delivery surcharge of AU$5 for Valentine’s and Mother’s Day. Cut off time for orders for Valentine’s and Mother’s Day is 5pm the day prior to the event.
Cut off time for Christmas deliveries is 11am on 24 December.
Please ensure the following information is supplied to enable smooth delivery:
Residential: Full name of recipient, complete address including unit number (where applicable) street name and number, suburb and contact number for recipient (preferably mobile number).
Business/Schools: Full name of recipient, business/school name, unit number (if applicable) street name and number, suburb, hours of work, contact number.
Funerals: Full name of the deceased, full name and address of funeral home or church, date and time of funeral. Please note: We do not deliver wreaths to residential homes unless you have contacted us either by phone or email to make a special request.