What if something goes wrong?
At BLOOMIN CRAZY we endevour to make the delivery of your special gift as easy and stress-free as possible. However sometimes, things go wrong. Here are some frequently asked questions and problems.
If your issue is not covered, please contact us on (03) 9722 8501 or email us at firstname.lastname@example.org
What happens with my personal details?
What if no-one is home?
If the recipient is not home the flowers will be left in a safe place by the courier. If this is not possible we will leave a calling card with our details to arrange a re-delivery. In this case a re-delivery fee will apply to this order. We will contact you if the order is returned to our premises.
What if the delivery details are incorrect?
It is the responsibility of the customer to ensure correct and complete details are supplied when making the order. If the address details supplied are incorrect or incomplete BLOOMIN CRAZY will contact the customer for correct information. If contact cannot be made within a timely manner then the courier will return flowers or gift to the premises for re-delivery the next day. A re-delivery fee will be incurred. If the flowers have been left at the address supplied by the customer, and cannot be recovered, BLOOMIN CRAZY does not accept responsibility and will not replace the item.
What if the flowers that arrived are different to the ones I ordered?
BLOOMIN CRAZY endevours to create every arrangement in replica as displayed in the images on our website. However, flowers, containers and wrapping material may vary due to seasonal changes and subject to availability on the day of delivery. Our professional florists will sometimes need to substitue a product to complement the image provided. BLOOMIN CRAZY guarantees that the orders are executed professionally and that we reserve the right to substitute goods of equal or greater value.
Do we deliver alcohol?
BLOOMIN CRAZY allows the sale of alcohol as an accompanyment to a flower arrangement or gift. BLOOMIN CRAZY supports the Responsible Service of Alcohol Act and it is against the law to sell or supply alcohol to or to obtain alcohol on behalf of a person under the age of 18 years. Arrangement or gifts that include alcohol cannot be delivered or accepted by any person under 18 years of age. When placing your order you are confirming the recipient is over 18. BLOOMIN CRAZY does not take responsibility for verifying this information.
Refunds and Cancellations
Generally, arrangements should last 3 – 7 days and it is the recipients responsibility to water and care for their flowers. Please refer to our page on Flower Care.
If you have a reasonable and legitimate complaint with your product please contact us within 24 hours of the delivery date.
Please use the Contact Us link and provide a explanation of the complaint along with a photo of the product sent to the recipient. BLOOMIN CRAZY does not take any responsibility or liability for the failure by a third party in providing information required.
Where a refund is applicable BLOOMIN CRAZY will process such proven requests within 2 working days. Refunds will be credited back to the same card that was used to pay for the original order.
If for any reason you need to cancel your order please contact BLOOMIN CRAZY immediately.
Cancellations for orders are subject to the following conditions:
- Orders that have left the premises cannot be cancelled.
- Orders which have been made but have not left the premises may be cancelled, however a wastage fee of 50% of order value will be incurred.